Refund & Exchange Policy

Refund and Exchange Policy

Thank you for shopping at Fati's Fits. We want to ensure your complete satisfaction with your purchase. Please read the following refund and exchange policy carefully before making a purchase.

Refund Policy:

1. We do not offer refunds on any products.
2. Shipping and handling charges are non-refundable.

Exchange Policy:

1. We offer exchanges for products that are not defective and meet our return policy requirements.
2. To be eligible for an exchange, you must contact our customer support team within 7 days of receiving the order.
3. The item you wish to exchange must be in its original condition, unworn, unwashed, with all tags attached, and in its original packaging.
4. Exchanges are subject to product availability. If the requested item is not available, we will offer an alternative solution or provide store credit.
5. The customer is responsible for shipping the item back to us. We recommend using a trackable shipping method for return shipments.
6. Once we receive the returned item and verify its condition, we will process the exchange and ship the new item to you.
7. Any price difference between the exchanged items will be handled separately. We will either charge or refund you the difference accordingly.

General Terms and Conditions:

1. All items must be returned in their original condition, unworn, unwashed, with all tags attached, and in their original packaging.
2. We reserve the right to refuse a refund or exchange if the item is not returned in its original condition or does not meet our return policy requirements.

Please note that this policy applies only to purchases made through our website. If you have any questions or need further assistance, please contact our Instagram page.

By placing an order with us, you acknowledge that you have read, understood, and agreed to our refund and exchange policy.